|About Us The Manuscript Collection is a division of the Quintessa Art Collection Ltd of London, England. We search the world's leading museums and major private collections for examples of rare and decorative fine art. These institutions, recognising our commitment to excellence, grant Quintessa privileged access and license to reproduce their unique treasures. The pages offerered by The Manuscript Collection are facsimiles of the originals held in some of these institutions.|
We are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at firstname.lastname@example.org, or see "reaching us" (below) for our address and telephone / fax numbers.
|Making A Purchase Making a purchase could not be easier. Just browse our on line Catalogue, clicking on any items that you wish to buy will put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to ship your selections to you.|
We accept credit card payment. If you are shopping from North America or anywhere else outside the UK, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept Visa, Mastercard and American Express. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send us your card information via phone, fax, snail mail or over the Internet.
|Shipping And Handling Orders shipped to locations within the UK will be despatched via Parcelforce.|
Orders shipped to the USA will be despatched via UPS (allow 28 days for delivery). Alternatively, you may request our premium express express service via Fedex. In either case the charge will depend upon the weight of your order and will be calculated on line. You will be able to review the shipping charge before submitting your order.
Orders from all other countries are shipped via Insured Air Parcel Post. Alternatively, you may request our premium express express service via Fedex. In either case the charge will depend upon the weight of your order and is calculated on line. You will be able to review the shipping charge before submitting your order.
|Delivery Schedule We will endeavour to ship your order within 7 days.|
Please remember, international orders may take 3 - 4 weeks in transit. Orders shipped via the premium express route will be delivered within 14 days.
|Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.|
|Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free and you should click the exempt button to reduce VAT to zero .|
|Credit Card Security We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.|
|Guarantee We guarantee your satisfaction. If you are not completely satisfied with your purchase you may return in to us within 30 days and we will refund the purchase price (excluding shipping) of the returned pieces.|
|Reaching Us If you need to reach us:|
email us on email@example.com.
Call us on (International +44 20) (020) 8795 3620 or fax us on (020) 8795 3634
US customers can use our NY numbers, Tel: (212) 496 9672; Fax: (212) 873 1958. Your calls will be forwarded to our UK office at no extra charge. Please remember we are 5 hours ahead of Eastern time.
Write to us at The Manuscript Collection, Quintessa Art, Palace of Industry, Engineer's Way, Wembley, Middx, HA9 0DA, England.